Shipping

Standard Shipping

After we have received your order, we will send your items with DHL. Within Germany you can expect to receive them within 3-4 working days, within Europe it will take approximately 5-6 working days.

Shipping Cost within Germany 5,00 € and within Europe 10 €. For shipping to non-EU countries please contact us at info@lourie.io.

 

Express Shipping

Alternatively we offer Express Shipping (1-2 working days) within Germany for 15 €.

Easy returns and exchanges

In this case please fill in the form below and then send your item(s) back to us:

Project Sleepyheads GmbH/ Lourie
We Work
Neue Schönhauserstr. 3-5
10178 Berlin
GERMANY

Please keep the receipt with your tracking number. And be advised that you are responsible for the shipping fees incurred for the return.

You can send your article back to us within 14 days after delivery, without giving reasons. Please make sure your items are returned new, unused and with all Lourie labels & tags still attached. Returns that do not meet these requirements will not be accepted and will be sent back to you.

Once we have received the article in its original status we will begin to process the refund.

Important & Obligatory

Please notify us of your return

Personalisation

Once your item has been personalised, it cannot be returned or exchanged. Allow 7 additional days for personalisation and processing.